xx999 FAQ — Bonus, Betting and Withdrawal
From opening an account at xx999 to claiming your first bonus, placing cricket bets, playing live casino and withdrawing to bKash or Nagad — this page has detailed answers to the questions players ask most. Use the index below to go to a specific topic.
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Welcome Bonus
Make your first deposit at xx999 and get a 100% welcome bonus — up to ৳20,000. Below you will find the conditions for claiming the bonus, how wagering works and which games count. You can also learn about the xx999 VIP programme on this page.
When you open a new account and make your first deposit, xx999 automatically adds a 100% bonus.
No separate code or form is needed — deposit a minimum of ৳100 and the bonus will appear in
your account right away. Example: deposit ৳1,000 and ৳1,000 bonus is added,
making your total balance ৳2,000.
The wagering requirement on the xx999 welcome bonus is 15 times the bonus amount.
Say you deposit ৳1,000 and receive ৳1,000 bonus — you must place bets totalling
৳1,000 × 15 = ৳15,000 before withdrawing the bonus. For larger bonuses: if you deposit
৳40,200 or more and receive the maximum ৳20,000 bonus, the wagering requirement is
৳20,000 × 15 = ৳3,00,000.
Bets placed on slot games, live casino tables and fishing games generally count towards the wagering
requirement. However, some games may contribute at a different rate — for example, certain table
games or live betting. Log in to your xx999 account and go to the Bonus section to see a full
list of how much each game contributes.
No. The xx999 welcome bonus applies only once per account — it is available on the first deposit only.
If the same person tries to claim the bonus by opening multiple accounts, all accounts may be
closed and any winnings may be forfeited. See
xx999's Terms and Conditions page for the rules.
If no bets have been placed after the bonus is activated, cancellation may be possible in certain
cases — however, once any bet has been placed using the bonus, cancellation is no longer available
and any bonus-related winnings are removed. Contact xx999's 24/7
live chat support for specific information about cancelling a bonus.
The bonus funds cannot be withdrawn directly — you must first meet the wagering requirement
(15 times the bonus in bets). Once the requirement is met, winnings earned from the bonus can
be withdrawn. Your original deposit is always withdrawable — the wagering requirement applies
only to the bonus portion.
Cricket and Sports Betting
BPL, IPL and the T20 World Cup — you can bet at xx999 both during live matches and in advance. In the xx999 cricket betting section, you can take part in all types of markets, from understanding odds to placing multi bets.
Yes. xx999 offers betting on BPL, IPL, the T20 World Cup and international bilateral series,
among other major cricket events. Odds are also available for Bangladesh Tigers matches.
Markets are open both before the match starts and while it is in progress (live betting).
Match Winner, Toss Winner, first innings runs, top batsman and top wicket-taker attract the most
bets at xx999. Over/Under (total runs), Man of the Match and runs per over are also available.
With no draw in limited-overs matches, there are only two outcomes to bet on, which keeps
things straightforward.
If a match is declared No Result, all bets are usually cancelled and stakes are refunded.
However, in some markets the result may stand if a specific number of overs have been completed — this depends on
the market terms. If rain rules (DLS method) are applied, the result is determined based on the revised target.
The exact rules can be found in the xx999 Betting Rules section.
Yes, at xx999 you can place multiple selections on a single slip in the Multi Bet section.
For example: three selections at odds of 1.40, 1.70 and 1.80 — the combined odds are 1.40 × 1.70 × 1.80 = 4.28,
so a ৳100 bet returns ৳428. However, if even one of the three selections loses, the entire ৳100 is lost.
To calculate the total return from decimal odds, multiply stake × odds. For example, if Team A's odds are 1.45 and Team B's
odds are 2.75, a ৳1,000 bet on Team B returns ৳2,750 if Team B wins (profit ৳1,750).
If Team A wins, the full ৳1,000 is lost. The higher the odds, the lower the chance of winning — but the reward is also higher.
At xx999, you can start sports betting with a small amount — but you need funds in your account.
The minimum deposit amount is ৳100. The minimum stake set for each match market
is shown on the betting slip. The same rules apply for football, kabaddi and other sports.
Live Casino
Play Baccarat, Roulette, Teen Patti and many more games with real dealers at Evolution, Pragmatic Play Live and Ezugi tables. You can find the full list of live tables in the xx999 Casino section.
Betting limits at xx999's live casino tables vary by table and studio — some tables are for lower stakes,
some are for high rollers. Before entering each table, the minimum and maximum bet range is shown on screen,
so it is easy to choose a table that suits you. Tables are available for players of any budget.
In Baccarat, the side — Player or Banker — whose cards total closest to 9 wins.
You can bet on Player, Banker or Tie. If Banker wins, a 5% commission is usually deducted.
10, J, Q, K are worth zero; Ace = 1; if the total of two cards exceeds 9, only the right digit is counted.
A live dealer manages the entire process.
Even-money bets in Roulette (red/black, even/odd, 1-18/19-36) have a lower chance of losing
because nearly half the slots can win — though the reward is also small (roughly 1:1). A Straight Up bet on a single number
has a lower chance of winning but pays 35:1. European and other variants are available at xx999's live roulette tables.
In live dealer games, a video stream is broadcast in real time from a studio — where trained dealers
use real cards, wheels or dice. You can see everything on screen and place bets through the interface.
xx999 has live tables from Evolution, Pragmatic Play Live and Ezugi.
Gameplay runs smoothly with a stable internet connection.
Yes, xx999's live casino works fully on both mobile browser and app.
Apps are available for both Android and iOS (through official channels). Live streaming runs well on 4G or Wi-Fi.
Keeping the screen in landscape mode makes it easier to see the full table layout.
How to Withdraw Money
You can withdraw from xx999 via bKash, Nagad, Rocket, Upay and bank transfer — usually within 10–45 minutes. For responsible financial management, please read the Responsible Gaming Policy.
The withdrawal process at xx999 runs seven days a week, around the clock — there is no extra delay at night or on weekends.
Funds usually arrive in bKash, Nagad or Rocket within 10–45 minutes.
Bank transfers may take additional time depending on the bank's own processing time.
Winnings related to a bonus can be withdrawn only after the wagering requirement (15 times the bonus amount) has been fully met.
Before the requirement is met, only the original deposit portion is withdrawable.
The minimum withdrawal amount is ৳800 — requests below this will not be processed.
For security reasons, xx999 generally processes withdrawals to the mobile banking number registered under the account name.
Withdrawing to a bKash, Nagad or Rocket number registered in someone else's name may cause issues. If the correct name and number are provided during account verification,
the process is completed faster.
Withdrawals are usually completed within 10–45 minutes. If the status shows pending for more than 45 minutes,
contact xx999's live chat and provide the transaction ID or request number.
Delays may also occur if account verification is incomplete or additional documents are required.
The minimum withdrawal amount at xx999 is ৳800. Withdrawal requests below this amount will not be processed even if submitted.
The same limit applies for bKash, Nagad, Rocket, Upay and bank transfer.
Bank transfers can be made to any scheduled bank, including Dutch-Bangla Bank, BRAC Bank and Islami Bank.
To learn about withdrawal fees at xx999, check the Payment section of your account or ask via 24/7 live chat.
Terms may vary depending on the payment method.
The minimum deposit amount is ৳100 — for all methods.
Didn't find an answer?
If you have a question beyond the ones above, xx999's support team is available seven days a week, around the clock, ready to help in both Bengali and English.
Live Chat: Click the chat icon at the bottom right corner of any page on the site — an agent will usually connect within a few minutes.
Email Support: [email protected] — write your issue in detail and send it; you will receive a reply in Bengali by email as well.