xx999 Privacy Policy

xx999 takes the utmost care in collecting, processing and storing the personal information of its users. This Privacy Policy ("Policy") applies to all services provided on the xx999 platform and related digital services.

In this policy, "we", "our" or "xx999" refers to the organisation that operates this platform. "You" or "user" refers to any registered member or visitor of xx999.

This policy is connected to xx999's Terms and Conditions and both documents should be read together. If any conflict arises between the two documents, the Terms and Conditions will take precedence.

2.1 Registration and Identity Information

Information you provide when opening an account:

• Full name and date of birth
• Mobile number and email address
• Residential address
• National ID or passport number (for identity verification)

2.2 Financial Information

Financial information required to process deposits and withdrawals is collected, including bKash, Nagad, Rocket or Upay account numbers and bank account details. However, we do not collect or store any full card numbers or banking passwords.

2.3 Activity Information

Information collected automatically while using the platform:

• Login time and device type
• IP address and browser information
• Gaming history, bets and transaction records
• Cookies and session data

2.4 Communication Information

When you contact us via live chat or email, a record of that conversation may be kept and used to improve the quality of service in the future.

xx999 uses your personal information for the following purposes:

• Account management: To complete registration, login and identity verification.
• Financial transactions: To securely process deposits and withdrawals.
• Customer support: To resolve issues via 24/7 live chat and email.
• Security and fraud prevention: To keep accounts secure and identify suspicious activity.
• Service improvement: To improve the user experience and resolve technical issues.
• Legal obligations: To maintain records as required by applicable laws and regulations.

xx999 does not sell your personal information to any third party. However, information may be shared to a limited extent in the following circumstances:

4.1 Payment Processors

Necessary information is shared with the relevant payment gateways to process transactions via bKash, Nagad, Rocket, Upay and bank transfer. These organisations follow their own privacy policies.

4.2 Technology Service Providers

Only information necessary to perform services is shared with the software and gaming providers used to operate the platform.

4.3 Legal Requirements

Required information may be provided in the case of a court order, a lawful request from a government authority, or a legal obligation.

xx999 uses industry-standard security technologies to keep your information safe. The following measures are in place:

• SSL encryption: All data transfers are encrypted using SSL/TLS technology.
• Data encryption: Stored sensitive information is kept in encrypted form.
• Access control: Only authorised staff can view personal information.
• Regular security reviews: Regular audits are conducted to identify system vulnerabilities.
• Two-factor verification: OTP-based verification to ensure only authorised access to accounts.

However, transmitting information over the internet is not completely secure. Even though xx999 takes maximum security measures, users must also keep their passwords confidential and be careful not to log in from unfamiliar devices.

xx999 uses cookies and similar technologies to operate the platform effectively.

6.1 Types of Cookies

• Essential cookies: To keep login sessions active and ensure the core functions of the platform.
• Functional cookies: To remember your preferences and settings.
• Analytics cookies: To monitor site usage and improve the quality of service.

6.2 Cookie Control

You can choose not to accept cookies by changing your browser settings. However, disabling essential cookies may mean that some features of the platform are unavailable.

xx999 does not retain any information longer than necessary. In general:

• For active accounts — necessary information is kept until the account is closed.
• Even after an account is closed, certain records may be retained for a specified period to meet legal and regulatory obligations.
• Financial transaction records are generally kept for the period required under applicable law.

After the specified period, data is securely deleted or anonymised.

As a user of xx999, you have the following rights regarding your own information:

8.1 Right to Access

You may request a copy of the information stored in your account.

8.2 Right to Correction

If your information is incorrect or incomplete, contact us to have it corrected.

8.3 Right to Deletion

In certain circumstances you may request that your personal information be deleted, though some data may be retained due to legal obligations.

8.4 Right to Object to Processing

You have the right to object to the processing of your information for specific purposes.

xx999 is for persons aged 21 or over only. We do not knowingly collect information from any minor. If a person opens an account by declaring a false age, that account and the associated information will be deleted immediately. Detailed guidelines on the protection of minors can be found in our Responsible Gaming section.

The xx999 platform may sometimes contain references to third-party sites. xx999 is not responsible for the privacy policies of these external sites. If you visit any third-party site, you should review that site's own privacy policy.

xx999 reserves the right to update this privacy policy as needed. If any significant changes are made, a notice will be posted on the platform and the "Last updated" date at the top of the page will change.

If you continue to use the site after a policy change, you will be considered to have agreed to the updated policy. It is therefore advisable to check this page regularly.

If you have any questions or concerns about this privacy policy, or wish to exercise your rights, please contact us. Our support team is available seven days a week, twenty-four hours a day in both Bengali and English.

For more general questions, visit our FAQ page — you will find answers to many commonly asked questions there.